Monday, November 9

11:30 AM EST Welcoming Remarks

11:30 AM - 12:15 PM EST Session 1 – The state of banking automation in the wake of COVID-19 (Panel)

  • Principles of automation that are working in banking and beyond after COVID-19 
  • Assessing the level of automation in banks today after the crisis 
  • Trends in automation investment 


12:30 PM - 1:00 PM EST Session 2 – Fireside chat

Kenneth Meyer, Chief Information Officer of Digital Channels and Innovation at Truist Bank will share insights and perspectives on key trends in banking automation in a dynamic one-on-one discussion with a member of the Bank Innovation editorial team. 

Sponsored By: 

1:00 PM - 2:00 PM EST DEMOvation Challenge

During the DEMOvation Challenge, attendees will visit six startups in their virtual booth to view a demo of their new technology. Startups will be judged for a Best in Show Award voted on by attendees. At the booths, attendees can meet startup founders and ask follow-up questions regarding their products. Attendees have until 5:00 PM PST on Monday, Nov. 9 to vote.

2020 DEMOvation Companies


2:00 PM - 2:45 PM EST Session 3 – Under the hood: What’s new in robotic process automation, machine learning and other technologies (Panel)

2:45 PM - 3:30 PM EST Session 4 – The automation journey: Best practices for project implementation (Presentation)

  • Where to start and how to drive implementation forward 
  • Quantifying benefits and gaining stakeholder buy-in 
  • What best practices should banks adopt? 
  • Other considerations (HR, timeline, culture) 


    • Amala Duggirala, enterprise chief operations and technology officer, Regions Bank

Sponsored By: 

3:45 PM - 4:30 PM EST Session 5 – Automation successes and failures: Lessons learned from the global pandemic (Panel)

  • What processes did banks automate, and what stayed manual? 
  • Implementing automation projects on accelerated timelines 
  • Lessons learned in back-office efficiency  


Sponsored By: 

Tuesday, November 10

11:00 AM EST Welcoming Remarks

11:00 AM - 11:30 AM EST Session 6 - DEMOvation Challenge Judging & Winner Announced

Find out which top two DEMOvation Challenge startups received the most votes to enter the final judging round. After live demos, a panel of industry experts will share their views on each startup’s technology to determine which company is the Best in Show and DEMOvation Challenge winner.

DEMOvation Judges: 

11:45 AM - 12:30 PM EST Session 7 - Balancing automation and human intervention (Panel)

  • Which processes and functions should be automated? 
  • What is the right mix of human vs. ML & RPA for a successful automation program? 
  • How will the role of humans evolve over time? 


12:30 PM - 1:00 PM EST Session 8 – Enhancing the customer journey through smart automation (Presentation)

  • High-leverage opportunities for customer journey improvements 
  • Removing friction to deliver simple, easy, fast 
  • Aligning front-end delivery (web, mobile) to back-end processing 


  • Shawn Rose, Chief Digital Officer, Scotiabank