A strategic and innovative banking executive, Jo currently leads all on-boarding and servicing functions for the Commercial Bank across a broad spectrum of products including CRE and Commercial Lending, Treasury Cash Management, Commercial Cards, Trade Finance, Asset Based Lending, Syndicated Lending and Global Markets FX/IRD.
Jo joined Citizens in 2009 and, in addition to her primary responsibilities, has been responsible for leading a number of key strategic initiatives including the development of a world class client concierge service, migration of the commercial lending portfolio to a new loan accounting platform, transforming operations by creating end to end alignment of servicing and on-boarding activities as well as pioneering a best in class robotic process automation program.
Prior to joining Citizens Jo held a number of senior positions at The Royal Bank of Scotland and has built a reputation as a dynamic leader with an impressive track record of driving transformational change and business results across Commercial, Retail and Mortgage banking.
Originally from Scotland, Jo resides in Rhode Island, USA, and is an avid golfer and pickle ball player. She is a member of the Citizens Executive Leadership Group, Citizens Innovation Board and also chairs the Elev8 business resource group that promotes the potential of colleagues, community and customers to make Citizens a destination of choice that attracts and retains high-performing professionals. In 2019 Jo received the prestigious honor of being named on the American Banker’s list of Women to Watch.BACK TO SPEAKER FACULTY